kes918 is committed to protecting your personal data. This Privacy Policy explains what information we collect, how we use it, and the rights available to you as a kes918 player in Malaysia.
1.1 kes918 takes the privacy and security of your personal data seriously. We understand that when you share your information with us — whether to create an account, process a deposit, or contact our support team — you are placing trust in us to handle that data responsibly.
1.2 This Policy applies to all personal data collected through the kes918 website (kes918.net), mobile platform, and all related services. It covers data collected directly from you, data collected automatically through your use of the Platform, and data received from third parties in connection with your account.
1.3 We operate the kes918 Platform with a particular focus on Malaysian players. Where applicable, our data practices are designed to align with obligations under the Personal Data Protection Act 2010 (PDPA) of Malaysia, as well as international best-practice standards for online gaming operators.
1.4 If you have questions about how kes918 handles your personal data, please refer to Section 14 (Contact & Complaints) of this Policy.
2.1 Information You Provide Directly. When you register a kes918 account, make a deposit, request a withdrawal, contact customer support, or otherwise interact with the Platform, we may collect the following categories of personal data:
2.2 Information Collected Automatically. When you access the kes918 Platform, our systems automatically record certain technical data:
2.3 Information from Third Parties. kes918 may receive data about you from third-party service providers in connection with payment processing, identity verification, fraud prevention, and responsible gaming compliance.
| Category | Examples | Source |
|---|---|---|
| Identity data | Name, DOB, MyKad/passport | You (registration/KYC) |
| Contact data | Email, phone, address | You (registration) |
| Financial data | Wallet ID, bank account, transaction history | You + payment processors |
| Technical data | IP address, device, browser, cookies | Automated collection |
| Gaming activity | Bets placed, game sessions, balances | Automated collection |
| Communications | Support chat transcripts, emails | You (support interactions) |
3.1 kes918 uses the personal data we collect for the following purposes:
3.2 kes918 does not use automated decision-making in a way that produces solely automated decisions with significant legal effect on individual players, except where required for fraud prevention or regulatory compliance purposes.
4.1 kes918 processes your personal data on the following legal bases:
5.1 kes918 does not sell your personal data to third parties.
5.2 We may share your personal data with the following categories of third parties, strictly on a need-to-know basis:
5.3 All third-party service providers engaged by kes918 are contractually required to implement appropriate technical and organisational measures to protect personal data and to process data only for the specified, legitimate purposes.
6.1 kes918 uses cookies and similar tracking technologies (local storage, session tokens, pixel tags) to operate and improve the Platform. The primary categories of cookies we use are:
6.2 You can manage cookie preferences through your browser settings. Note that disabling essential cookies will affect your ability to use the kes918 Platform normally.
7.1 kes918 retains your personal data for as long as your account is active and for such further period as is required to meet our legal, regulatory, and compliance obligations.
7.2 Account and transactional records (including KYC documents, betting history, and financial transaction logs) are typically retained for a minimum of five (5) years following account closure, in accordance with applicable AML regulatory requirements.
7.3 Communications data (support transcripts, emails) is retained for a period of two (2) years for quality assurance and dispute resolution purposes.
7.4 Where data is no longer required for any legitimate purpose, kes918 will securely delete or anonymise it.
8.1 kes918 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction:
8.2 In the event of a personal data breach that is likely to result in a high risk to your rights and freedoms, kes918 will notify affected players without undue delay and in accordance with applicable legal requirements.
8.3 You are responsible for maintaining the security of your kes918 login credentials. Use a strong, unique password and do not share your account details with any third party.
9.1 Subject to applicable law, you have the following rights in relation to the personal data kes918 holds about you:
9.2 To exercise any of the above rights, contact kes918 via Live Chat or at [email protected]. We will respond within 30 calendar days of receiving a valid request. We may require identity verification before processing your request.
9.3 Note that certain rights are subject to limitations where data retention is required for legal, regulatory, or fraud prevention purposes.
10.1 The kes918 Platform is strictly for adults aged 21 years and above. 21+
10.2 kes918 does not knowingly collect personal data from any person under the age of 21. If we become aware that personal data has been collected from a person under 21, we will immediately close the associated account, return any deposited funds following verification, and delete the data in accordance with our retention policy.
10.3 If you believe a person under 21 has registered a kes918 account, please contact our support team immediately.
11.1 In delivering the kes918 Platform, your personal data may be transferred to and processed in countries outside Malaysia, including where our technology infrastructure providers or game content partners operate their servers.
11.2 Where personal data is transferred internationally, kes918 ensures that appropriate safeguards are in place (such as contractual data protection clauses) to maintain a standard of protection substantially equivalent to that required under Malaysian law.
12.1 The kes918 Platform integrates third-party game content from licensed studios. These providers may collect limited session and technical data necessary to deliver their games. Their handling of such data is governed by their own privacy policies.
12.2 kes918 is not responsible for the privacy practices of third-party providers. We encourage you to review the privacy policies of any third-party services you interact with.
13.1 kes918 reserves the right to update this Privacy Policy at any time. Where material changes are made, we will use reasonable endeavours to notify registered players via email or an on-platform notification prior to the changes taking effect.
13.2 The date of the most recent revision is displayed at the top of this page. Continued use of the kes918 Platform following the effective date of any revision constitutes acceptance of the updated Policy.
14.1 If you have any questions, concerns, or requests relating to this Privacy Policy or kes918's handling of your personal data, please contact us through any of the following channels:
14.2 We aim to respond to all privacy-related enquiries within 30 calendar days. If you are not satisfied with our response, you have the right to raise a complaint with the relevant data protection authority in your jurisdiction.
All data in transit between your device and kes918 servers is protected by TLS/SSL encryption. Your credentials and payment details are never sent in plain text.
Identity verification before first withdrawal protects your account from unauthorised withdrawals. kes918 verifies MyKad or passport to confirm you are who you say you are.
kes918 does not sell your personal data to advertisers, data brokers, or any third party. Your information is used solely to operate your account and deliver the Platform.
Our data practices are designed to align with the Personal Data Protection Act 2010 (Malaysia). Your rights to access, correct, and delete your data are respected and enforceable.
kes918 collects only the data necessary to operate your account, process payments, and meet legal obligations. We do not collect data beyond what is required for these stated purposes.
Privacy queries, data access requests, and correction requests are handled by the kes918 support team around the clock. Contact us via Live Chat or WhatsApp any time.
kes918 combines world-class security with transparent privacy practices so you can focus on what matters — enjoying Malaysia's best online gaming platform with confidence.